Refund Policy

At Kayphysique, we want you to love your activewear! If you're not completely satisfied with your purchase, we're here to help.

1. Eligibility for Refunds

To be eligible for a refund, your item must:
✔ Be unused, unworn, and in its original condition.
✔ Have all original tags and packaging.
✔ Be returned within [Insert Number] days of delivery.

2. Non-Refundable Items

We do not accept refunds for:
❌ Items marked as final sale.
❌ Gift cards or promotional items.
❌ Worn, washed, or damaged items not due to our error.

3. How to Request a Refund

1️⃣ Contact Us – Email us at [Your Contact Email] with your order number and reason for the return.
2️⃣ Return Approval – Once approved, we will provide return instructions.
3️⃣ Ship the Item – Send the item back to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4️⃣ Processing Your Refund – After receiving and inspecting your return, we will process your refund within [Insert Timeframe] to your original payment method.

4. Late or Missing Refunds

If you haven’t received your refund within the expected time:
✔ Check your bank account.
✔ Contact your payment provider (some processing times may vary).
✔ If you still need help, email us at [Your Contact Email].

5. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within [Insert Timeframe] with photos, and we will provide a replacement or full refund at no extra cost.

7. Contact Us

For any questions regarding refunds, please reach out:
📧 Email: [kayphysique2024@gmail.com]
📍 Address: [kayphysique2024@gmail.com]